FAQ
How long does order processing take? Order processing typically takes 1-3 business days. This period includes order verification, quality checks for your mouse, and packaging preparation. Processing times exclude weekends, public holidays, and unforeseen delays like inventory shortages. You’ll be notified via email if there’s any delay in processing your order.
What are the estimated delivery times? Domestic delivery usually takes 2-7 business days after processing, while international delivery ranges from 7-21 business days. Expedited shipping options (1-3 business days for domestic) may be available at checkout. Note that international delivery times may extend due to customs clearance.
How can I track my order? Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor delivery progress via the shipping carrier’s website. Tracking information may take 24-48 hours to update after being sent.
Product Information
Are the mice compatible with all devices? Most mice are compatible with Windows, macOS, and major operating systems. Wireless mice typically support Bluetooth or USB receivers, while wired mice use USB-A or USB-C ports. Check the product description for specific compatibility details, including device requirements for gaming or ergonomic models.
Do the mice come with a warranty? Yes, all mice include a standard manufacturer’s warranty covering defects in materials and craftsmanship. Warranty duration varies by product (usually 6 months to 1 year). The warranty does not cover accidental damage, misuse, or normal wear and tear.
What’s the difference between gaming and regular mice? Gaming mice feature customizable DPI settings (for precision), programmable buttons, and ergonomic designs for long sessions. Regular mice prioritize simplicity and comfort for daily tasks like browsing and office work. Some models blend both features for versatile use.
Returns & Support
Can I return or exchange a mouse? Unused, unopened mice can be returned within 30 days of delivery for a refund or exchange. Opened or used mice are eligible only if defective. Ensure products are returned in original packaging with all accessories. Return shipping costs are the responsibility of the customer unless the item is defective.
What if my mouse arrives damaged or defective? Inspect your mouse immediately upon delivery. Report damaged or defective items within 48 hours of receipt. Provide photos of the damage and packaging for verification. We will arrange a replacement or refund once the issue is confirmed.
How do I troubleshoot a non-functional mouse? For wired mice, check USB connections and try a different port. For wireless mice, replace batteries or recharge (if rechargeable) and ensure Bluetooth is paired correctly. Restarting your device or updating drivers may also resolve issues. Refer to the product manual for model-specific troubleshooting.
Payments
Which payment methods are accepted? We accept major credit cards, debit cards, and popular digital payment methods. All transactions are processed securely by third-party payment processors, and full payment details are not stored.