Return & Exchange Policy
This Return & Exchange Policy outlines the terms and procedures for returning or exchanging products purchased from the website. We strive to ensure customer satisfaction while maintaining clear guidelines that align with applicable consumer protection laws and product characteristics. By placing an order, you acknowledge and agree to the terms stated below.
We accept returns and exchanges within 30 days of delivery. To be eligible, products must be in their original, unused condition with all original packaging, accessories, and tags intact. Opened or used mice are only eligible for return or exchange if they are defective, as determined by our inspection. Items damaged due to accidental use, misuse, improper handling, or normal wear and tear are not eligible for returns or exchanges.
For non-defective returns (unused and unopened), the customer is responsible for all return shipping costs. Shipping costs are non-refundable, and we recommend using a trackable shipping method to ensure the safe delivery of the returned item. For defective, damaged, or incorrectly shipped products, we will cover the return shipping costs and arrange for a replacement or full refund upon verification.
To initiate a return or exchange, please first complete the necessary steps to notify us of your request, including providing your order number and a detailed description of the reason for return. For defective items, attach clear photos or videos of the product and packaging to support your claim. Once your request is approved, you will receive instructions on how to package and ship the item back.
Upon receiving the returned item, we will conduct an inspection to verify its condition and eligibility. This process typically takes 2-3 business days. If the item meets the return criteria, we will process your refund or exchange promptly. Refunds will be issued to the original payment method, and the processing time may vary depending on your payment provider (usually 5-7 business days).
For exchanges, we will ship the replacement item once the returned product is confirmed eligible. If the requested replacement model is out of stock, we will offer you a refund or an alternative product of equal value. We reserve the right to limit exchanges to the same product model unless otherwise specified.
Certain limitations apply: customized or personalized mice are non-returnable unless defective. Gift items may be returned for a refund to the original purchaser, provided they meet the eligibility criteria. We are not liable for returns lost or damaged in transit; it is the customer’s responsibility to ensure proper packaging and tracking.
Warranty claims are handled separately under the manufacturer’s warranty policy. If your mouse develops a defect after the 30-day return window, please refer to the warranty information provided with your product for instructions on obtaining service or replacement directly from the manufacturer.
We reserve the right to refuse returns or exchanges that do not meet the stated criteria, including items returned after the 30-day window or in non-original condition. We may update this policy periodically, and any changes will be posted on this page. Your continued use of our services after updates constitute acceptance of the revised policy.